0 item(s) In Cart / Total: $0
Home > store policies

Policies, Terms and Conditions (listed alphabetically):

 
Copyright and Trademark Notice
Credit Cards
Incomplete Orders
Links
Money Orders & Personal Checks
Online Ordering
Order Acceptance Policy
Other Conditions
Privacy
Privacy on Other Web Sites
Proofs and Typographical Errors
Returns
Sales Tax
Shipping Policy
Copyright and Trademark Notice  by 

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, products, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of CHERRY HILL DESIGNS, Copyright © 2011, ALL RIGHTS RESERVED.  The name "Cherry Hill Designs" and the tag line "label with style" are currently pending U.S. trademark status. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

^ Top

 
Credit Cards  by 
We accept VISA, Mastercard, and Discover cards via secure online payment gateway or through login to your PayPal account.  
^ Top

 
Incomplete Orders  by 
If you've provided an incomplete order, have not submitted payment, or have a question about product details, your order will be placed on temporary hold until we can confirm all necessary information by email.  This will delay your turnaround time.  If we do not hear back from you in a timely manner, your order will be canceled and, if payment was supplied, a refund will be issued.
^ Top

 
Links  by 

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

^ Top

 
Money Orders & Personal Checks  by 
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks. 
^ Top

 
Online Ordering  by 
Orders may be placed securely on our website anytime.  We accept VISA, Mastercard, Discover, and PayPal via secure online payment gateway. 

Once an order is placed online, you will receive an automatic order confirmation via email.  If you think you've placed an order but did not receive a confirmation email from Cherry Hill Designs, either the confirmation email was flagged as spam (check your junk mail folder), or we did not receive your order or payment.  If payment is not received within 5 business days of receipt, the order will be cancelled.
^ Top

 
Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CHERRY HILL DESIGNS reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item if product or quantity is no longer available.  A refund will be extended in the event that an order is declined.
^ Top

 
Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether CHERRY HILL DESIGNS signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
^ Top

 
Privacy  by 

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to CHERRY HILL DESIGNS. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session, to personalize your experience and also so you may retrieve your shopping cart at any time.

When entering any of our contests or prize drawings, you'll be asked to provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the CHERRY HILL DESIGNS site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

^ Top

 
Privacy on Other Web Sites  by 

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. CHERRY HILL DESIGNS is not responsible for the actions of third parties.

^ Top

 
Proofs and Typographical Errors  by 
In order to keep production moving and costs low, proofs are not provided with each order. We copy and paste personalization direct from the order to help prevent spelling errors.  It is very important to type the personalization correctly and double-check all spelling before placing an order.  Cherry Hill Designs cannot be held responsible if the order information given to us is incorrect.  However, if we have made an error, we will promptly reprint the item and ship it to you at no charge.
^ Top

 
Returns  by 

These labels are our livelihood, so we want you to enjoy using our products as much as we enjoy making them for you.  If for any reason you are unhappy with your purchase, please contact us within 30 days of your purchase date and we'll provide a replacement set.  Or if we've made an error on your order, just let us know; we'd be happy to make it right as quickly as possible.  Please keep in mind that all personalized product is made-to-order -- specifically for you -- from scratch; therefore, it is non-returnable and non-refundable.  Canceled, refused or returned orders that have been printed are subject to a 15% service fee, and shipping fees are non-refundable.

Please note: we cannot replace waterproof labels that have faded in color due to exposure to chlorine bleach.  Please make sure your detergent is chlorine bleach-free before washing your labels in the dishwasher.  Read the fine print on your detergent bottle/carton, review our notices posted in each listing and heed the warning label placed on each set of waterproof labels.  With proper care, our vinyl labels can last indefinitely.

We copy and paste personalization direct from each order to help prevent spelling errors.  It is very important to type the personalization correctly and double-check all spelling before placing an order.  Cherry Hill Designs cannot be held responsible if the order information given to us is incorrect.  However, if we have made an error, we will promptly reprint the item and ship it to you at no charge.
^ Top

 
Sales Tax  by 
Cherry Hill Designs will automatically charge and withhold the applicable 8.25% Texas sales tax for customer's with a billing address in the state of Texas.  For orders shipped to other U.S. states, you are solely responsible for sales tax or other taxes.
^ Top

 
Shipping Policy  by 

Orders are shipped via USPS from Dallas, Texas.  Tracking and insurance are not provided with First Class service, and Cherry Hill Designs is NOT responsible for delayed, lost or stolen First Class shipments.  An expedited shipping charge and tracking info may be added to your order for an additional fee.  Please note: we do not offer expedited turnaround -- only expedited shipping.  All orders (regardless of shipping service selected) are processed as quickly as possible.

Shipping times listed below are only USPS estimates -- not a guarantee.  Please contact the USPS with any questions.

  First Class: approx. 2-5 business days (US) - no tracking number provided
10+ business days (outside US)
  Priority: 2-3 business days (US only)
  Express: Overnight (US only - not available in all areas)
A shipping confirmation number is provided for Priority and Express shipments after your order is processed.  Please keep this confirmation for your records. Cherry Hill Designs is NOT responsible for delayed or lost shipments unless you have purchased Priority or Express service.
^ Top

 
RSS FEED